FAQ's
ORDERING & SHIPPING FAQ'S
Yes. You can check out as a Guest. Start shopping now.
You can view your recent orders from your account dashboard.
At Lil Guy Hydro, we take pride in our fast processing and discreet shipping. We ship daily Monday through Friday. Orders normally ship within 24 hours of receiving the order. We can ship anywhere in the Continental U.S. within five business days.
Most orders will be shipped via USPS. Tracking numbers will be available for most products. Sign into your account, then check the Recent Orders tab. Tracking numbers are included in the top of each order summary. You also receive an email notification that the Tracking Number has been added as a Note on your order.
We currently support credit card payments only the the Stripe payment gateway. We accept Visa, Mastercard, and American Express. You can find information on Stripe here.
Because orders are processed so quickly, any request to change or cancel your order needs to be done by telephone. Please call 7709-LIL GUY (770-954-5489) to see if a change or cancellation is possible.
If you are not satisfied with your purchase within 14 days, please email returns@lilguyhydro.com to get a Return Merchandise Authorization Form to start the returns process. The buyer is responsible for all return shipping costs. See our Refund and Returns Policy here.
We will attempt to contact you if we are out of an item you ordered. We will let you know when it will become available and give you the option to wait for the item or to remove the item from your order.
GENERAL FAQ'S
After your account is set up, you become entitled to “Friends Only” discounts and promotional pricing offers on orders you place through our website. From time to time, we may send you e-mails to let you know about current promotions and specials at LilGuyHydro.com. If you do not wish to receive these messages, you may unsubscribe at any time by choosing the “unsubscribe” link listed on the e-mail or contact us directly at not sure if info@lilguyhydro.com.
Another benefit is being able to view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
LilGuyHydro.com only uses your information when placing an order to complete it. We don’t share this with any other parties except in order accomplish our goal of completing the transaction for you.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Lilguyhydro.com uses SSL data encryption technology to protect your transactions with us and our customers through electronic credentials. Digital certificates help identify you as a person or organization that is trustworthy in an online transaction. Digital Certificates also allow for verification between two parties involved who have some sort-of relationship (i.e., parent/child). The encryption and decryption features of these types of keys provide you with an additional layer that ensures only the intended recipient can access your data, while also ensuring it will not be compromised during transfer. Digital certificates are an easy way to ensure that information you send is received by the person who it’s intended for. Plus, if someone does change your message before they receive it then there will be proof.
Cannabis can be easy to grow depending on the grower’s level of interest and experience. Cannabis can be grown indoors or outdoors with the proper preparation.
Check out our Resource page for information on how to grow cannabis at home.
For personalized guidance, you can purchase a one-to-one live virtual session with Uncle Herb, our Lil Guy expert.
This question requires more than a simple one sentence answer. There are several key factors to growing excellent cannabis. The main key factors are plant genetics, lighting, water quality, air quality, and nutrients.
Check out our Resource page for information on how to grow cannabis at home.
For personalized guidance, you can purchase a one-to-one live virtual session with Uncle Herb, our Lil Guy expert.